🐿️ Squirrel

Squirrel — Support & FAQ

Bought on the Mac App Store?

On the Mac App Store, Squirrel is one app, Squirrel ADHD Toolkit, with 37 of the tools inside. Park It and Melting Clock are free; packs and the Full Kit are one-time in-app purchases. (BoringRedirect is sold only on this website, because it needs to control your browser, which App Store apps aren't allowed to do.)

How do I get my purchases back on a new Mac, or after reinstalling?

Open Squirrel and choose Squirrel → Restore Purchases… in the menu bar, or click Restore Purchases on any unlock screen. Use the same Apple Account you bought with. Everything you bought unlocks again. There's no licence key or email to find.

How do I get a refund?

Apple handles refunds for App Store purchases (we never see your payment, so we can't refund it ourselves). Go to reportaproblem.apple.com, sign in with your Apple Account, find the Squirrel purchase and choose Request a refund. If Apple refunds a pack, it locks again in Squirrel.

Can my family use what I bought?

Yes. Packs and the Full Kit work with Family Sharing. If purchase sharing is on in your Family Sharing settings, family members get the same unlocks on their own Mac: they download Squirrel from the App Store, and if a pack still shows as locked, they choose Restore Purchases.

Where are FocusJail, Surfacing and Waypoint?

They live in your menu bar. In the Squirrel sidebar they sit inside their pack (FocusJail and Waypoint in Focus & Distraction, Surfacing in Time & Timers), each with a small menu-bar symbol and an on/off switch. Turn one on and its icon appears at the top right of your menu bar: 🔓 FocusJail, 🌅 Surfacing, ⚓ Waypoint. On a MacBook with a notch, a crowded menu bar can hide icons behind the camera. If you don't see one, remove an icon or two from your menu bar.

How do I update?

Through the App Store, like any other app. Your saved data is untouched.

I bought on the website and want the App Store version (or the other way round). Do I pay twice?

No. The two stores can't see each other's purchases, so email squirrel@cb-industries.co and tell us which pack you have and which store you'd like it from. Include your order number for a website purchase, or the order ID from your Apple receipt email for an App Store purchase.

Getting Started

How do I install the apps? (Direct download only)

  1. Download the zip file from your order confirmation email or your order page.
  2. Double-click the zip to unzip it.
  3. Drag the apps themselves into your Applications folder (not the folder that contains them — the Squirrel Helper only finds apps sitting directly in Applications).
  4. Double-click an app to open it.

On first launch, macOS may show a security prompt — see the next question.

macOS says the app is from an "unidentified developer" or asks me to confirm before opening. Is this normal? (Direct download only)

Yes, and it's a one-time thing. All Squirrel apps are signed and notarized by Apple — they've been automatically scanned for malware. macOS still shows a prompt the very first time you open an app that didn't come from the App Store. Here's how to get past it:

Option A (easiest): Right-click (or Control-click) the app icon → Open → click Open in the dialog. You only need to do this once per app.

Option B: Open the app normally. If macOS blocks it, go to System Settings → Privacy & Security, scroll down, and click Open Anyway next to the Squirrel app name.

After that first launch, the app opens normally forever.

Do the apps need an internet connection?

No. Every Squirrel app runs entirely offline. Nothing is ever sent to a server — there are no servers. Your data lives only on your Mac.

What Mac do I need?

Where does my data get saved?

Your data is saved to your Mac at:

~/Library/Application Support/Squirrel/

Squirrel never sends, syncs, or uploads it — no accounts, no cloud. It stays there unless you move or delete it (or your own backup, like iCloud Drive or Time Machine, happens to include that folder — your choice, not ours).

Can I use the apps on multiple Macs?

Your purchase covers personal use. Copy the zip to your other Mac and install the same way. If you've paid for a pack or the full kit, you can install it on your own machines.

Managing & Removing Apps

How do I uninstall an app?

Quick uninstall (app only): Drag the app from your Applications folder to the Trash. Done.

Full uninstall (app + all saved data): Use the Squirrel Helper app — it comes bundled with every pack and the Full Kit (here's what it does). It lists every Squirrel app installed on your Mac, and lets you remove any app plus its saved data with one click — reversibly, via your Trash.

Alternatively, remove the data manually:

  1. Open Finder → Go menu → Go to Folder…
  2. Type ~/Library/Application Support/Squirrel/
  3. Delete the folder for the app you want to remove (e.g. FocusJail/)

How do I update an app? (Direct download only)

Download the latest zip from your order page and replace the old .app in your Applications folder with the new one. Your saved data is untouched.

I accidentally deleted my download. Where do I get it again? (Direct download only)

Go to your Lemon Squeezy order page and download again — no limit on re-downloads.

Specific Apps

FocusJail keeps blocking an app I need. How do I let it in?

Click FocusJail's 🔓/🔒 icon in your menu bar, choose Allow another app ▸, and pick the app (it lists the apps you have open, so open it first). You can do this before or during a focus session. To take one off again, use Allowed apps ▸ and click it.

Waypoint or BoringRedirect asked for a permission I'm not sure about. What is it?

Only two Squirrel apps ever ask macOS for a permission, and only for the one thing they do:

FocusJail and Surfacing need no permission at all. No Squirrel app reads the content of your screen, your files, or anything else.

Waypoint / FocusJail / Surfacing / BoringRedirect live in the menu bar — where did they go?

They're menu-bar apps, so they don't appear in the Dock. Look for their icons in the right side of your menu bar (the row of icons near the clock). If you have a lot of menu-bar icons, they might be hidden — try clicking the » arrow that appears when the bar is full, or use a menu-bar manager like Bartender or Ice to reveal them.

Surfacing interrupted me and I wasn't hyperfocusing. Can I adjust the timer?

Yes. Click the 🌅 icon in your menu bar and pick Surface me after 50 min or 90 min of focus. For another length, choose Durations… → Add a custom duration… and type any number of minutes from 1 to 600; it then appears in the menu. Test nudge (30 sec) lets you hear what a nudge sounds like.

Did I Take It? — is this a medical app?

No. Did I Take It? is a memory aid: one big yes/no per medication per day, with a log you can glance at. It is not a clinical tool, does not give medical advice, and is not a substitute for talking to your doctor or pharmacist about your medication regimen.

Privacy & Data

What data do you collect?

None. There are no analytics, no crash reporters, no usage tracking of any kind baked into Squirrel apps. The apps don't have the ability to send data anywhere — they have no network code.

Your purchase is handled by Lemon Squeezy (our payment processor), which has its own privacy policy. We receive your email address so we can send your order receipt; we don't use it for marketing.

Do the apps connect to the internet?

No. The only network activity is at the moment of purchase (handled by Lemon Squeezy's checkout, or by Apple on the Mac App Store). After that, the apps are fully offline.

Is my saved data (habits, notes, log entries) private?

Yes. It lives in ~/Library/Application Support/Squirrel/ on your Mac. It is not backed up to any cloud service by Squirrel. If you use iCloud Drive or Time Machine, those services may back up your Application Support folder — that's your choice, not ours.

Full privacy policy

→ squirrel.cb-industries.co/privacy

Purchases & Refunds

Can I try before I buy?

On the Mac App Store, Park It and Melting Clock are free inside Squirrel, so you can try those first. On this website, Squirrel apps are paid Mac downloads — there isn't a free online demo to click through. What makes a website purchase risk-free is our 30-day, no-questions refund: buy a pack (or the full bundle), use everything in it, and if it's not for you, email squirrel@cb-industries.co within 30 days for a full refund.

I bought a pack but I want the full kit. Can I upgrade?

Email us at squirrel@cb-industries.co with your order number(s) and we'll sort it out — you won't pay twice.

Refunds

We offer a full refund within 30 days of purchase, no questions asked. Email squirrel@cb-industries.co with your order number. (Bought on the Mac App Store? Apple handles those refunds; see "Bought on the Mac App Store?" at the top of this page.)

Can I buy a single app?

Squirrel is sold as six themed packs ($5.99 each) or the full bundle of all 38 apps ($17.99) — not as individual apps. Each pack groups 5–8 related tools for one area of ADHD life, and the bundle is everything at ~50% off the pack total. If there's one specific tool you're after, email squirrel@cb-industries.co and we'll point you to the pack it's in.

Troubleshooting

An app won't open at all

  1. Make sure you're on macOS 13 Ventura or later (System Settings → General → About).
  2. Try the right-click → Open method described in the installation section above.
  3. Check that the app is in your Applications folder, not still inside the zip or on your Desktop.
  4. If it still won't open, email us: squirrel@cb-industries.co

An app is behaving unexpectedly / something looks broken

Try quitting and relaunching the app (⌘Q then reopen). If the problem persists, email squirrel@cb-industries.co with:

I lost my data after reinstalling

Your data lives at ~/Library/Application Support/Squirrel/<app-name>/. If you reinstalled macOS or got a new Mac without migrating this folder, the data won't be there. Going forward, Time Machine or any backup that covers ~/Library/ will protect it.

Contact

Email: squirrel@cb-industries.co We're a tiny team — we read everything and reply within a few days.

Order history: app.lemonsqueezy.com/my-orders